Refund and Returns Policy

1. General Policy

At ZealBuy we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for a refund or return must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of the Item

To be eligible, the product must be in its original condition, unused, and with all original packaging, tags, and accessories intact. Items that have been altered, damaged, or used beyond normal inspection will not be accepted.

2.3. Non‑Refundable Items

• Digital downloads or software licenses
• Personalized or custom‑made products
• Gift cards and vouchers

3. How to Initiate a Return

3.1. Contact Us

Send a request to [email protected] or call +1(806)737-9486‑9486. Include the following information:

• Order number
• Product name and SKU
• Reason for return
• Preferred resolution (refund or exchange)

3.2. Return Authorization

After reviewing your request, we will issue a Return Merchandise Authorization (RMA) number and provide instructions for shipping the item back to us. Returns without an RMA number will not be processed.

4. Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for all shipping costs associated with returning the product. We recommend using a trackable shipping service and retaining proof of shipment.

5. Refund Process

5.1. Inspection

Upon receipt, the returned item will be inspected. If it meets the eligibility criteria, we will process the refund within 7 business days.

5.2. Refund Method

Refunds will be issued to the original payment method. If the original method is unavailable, we may offer store credit at our discretion.

6. Exchanges

If you prefer an exchange for a different size, color, or model, please indicate this in your initial request. Exchanges are subject to product availability and may require payment of any price difference.

7. User Responsibilities

• Provide accurate contact and order information.
• Package the item securely to prevent damage during transit.
• Adhere to the 30‑day return window.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. ZealBuy reserves the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

9. Contact Information

If you have questions about this policy, please contact us at:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: ZealBuy,