Refund and Returns Policy

1. General Overview

At ZealBuy we are committed to providing high‑quality products and a transparent shopping experience. This Refund and Returns Policy explains the conditions under which you may return items, request a refund, or exchange products purchased from our online store.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the product. Requests received after this period will not be eligible for a refund or exchange.

2.2. Condition of Items

To be accepted, returned items must be:

• Unused, undamaged, and in their original condition.
• In the original packaging, including any accessories, manuals, and warranty cards.
• Accompanied by a valid proof of purchase (order confirmation or receipt).

2.3. Non‑Returnable Items

The following products cannot be returned or refunded:

• Personalized or custom‑made items.
• Perishable goods, such as food or cosmetics that have been opened.
• Products marked as “Final Sale” at the time of purchase.

3. Return Process

3.1. Initiating a Return

To start a return, please contact our Customer Support team at [email protected] or call +1(806)737-9486‑9486. Provide the following information:

• Order number.
• Reason for return.
• Preferred resolution (refund or exchange).

Our team will issue a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us.

3.2. Shipping the Return

You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. Ship the item using a trackable service and retain the receipt and tracking number.

4. Refunds

4.1. Refund Method

Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement, depending on your bank.

4.2. Refund Amount

The refund will include the price of the returned product(s) minus any applicable shipping charges, unless the return is a result of a mistake on our side.

5. Exchanges

If you prefer an exchange for a different size, color, or model, please indicate this when you contact support. Exchanges are subject to product availability. If the exchanged item is of higher value, you will be required to pay the price difference; if lower, we will issue a refund for the difference.

6. Defective or Incorrect Items

Should you receive a defective, damaged, or incorrect item, contact us within 7 days of receipt. We will arrange a prepaid return shipment and either replace the item or issue a full refund, including original shipping costs.

7. User Responsibilities

By placing an order, you agree to:

• Provide accurate contact and shipping information.
• Inspect the product upon delivery and report any issues promptly.
• Follow the return instructions and use the RMA number provided.

8. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. In the event of a conflict between this policy and local law, the law will prevail.

We reserve the right to modify this policy at any time without prior notice. The most current version will always be available on the ZealBuy website.

9. Contact Information

If you have any questions regarding this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: ZealBuy, 123 Commerce Street, Suite 400, Dallas, TX 75201, USA